Mar 022014
 
BPO firm Ubiquity Global to expand presence in Phl

MANILA, Philippines – New York-based business process outsourcing (BPO) firm Ubiquity Global Services is expanding its presence in the Philippines as it is set to open a new contact center in Bacolod in Negros Occidental next month. In a statement, Ubiquity founder and president Matt Nyren said the company chose Bacolod for its expansion citing the availability of talent pool.  “We’ve been very impressed with the professional talent available in Bacolod and in the Province of Negros Occidental,” he said. The company’s contact center will be the first to open in the province’s Information and Communications Technology complex, the Negros First CyberCentre. The new facility can accommodate more than 1,000 employees. Ubiquity  intends to hire more than 200 employees in Bacolod for the new facility over the next 90 days. Business ( Article MRec ), pagematch: 1, sectionmatch: 1 Throughout the year, the firm will continue operational expansion.   “We look forward to rapid expansion in the CyberCenter, which will be an ideal site for the delivery of our servicing solutions,” Nyren said. Ubiquity has been operating in the Philippines since 2005 through its facility in Bonifacio Global City. The firm offers customer experience management solutions designed to improve user satisfaction while reducing total servicing costs. Its solutions include live customer support services, interactive voice response solutions, multichannel real-time servicing and a variety of physical correspondence services. Aside from the US and the Philippines, Ubiquity also has a facility in El Salvador.

Feb 272013
 
Gokongwei Group expands in Visayas

MANILA, Philippines – Tycoon John Gokongwei Jr., named recently as an adopted son and honorary mayor of Bacolod City, is expanding his portfolio in the Visayas. This as Universal Robina Corp. (URC), the food manufacturing arm of Gokongwei-led conglomerate JG Summit Holdings Inc., will add value to its sugar mills in the region. Specifically, the company will put up an ethanol plant and power facilities in its sugar milling complexes in Negros Oriental and Negros Occidental, respectively, and operate a newly-acquired sugar mill also in the province to support the region’s booming economy. Gokongwei announced the projects last week in Bacolod, where he was named Honorary Mayor and Adopted Son by City Mayor Evelio Leonardia as part of the Bacolaodiat celebration of Chinese New Year. To date, the conglomerate has three sugar mills in the Visayas: Manjuyod in Negros Oriental, Kabankalan City in Negros Occidental and Passi City in Iloilo. “We recently bought a sugar mill in Tolong, Negros Oriental to add to our growing list of sugar mills,” said Gokongwei, chairman emeritus of JG Summit. Business ( Article MRec ), pagematch: 1, sectionmatch: 1 “And we are still thinking of more ways to partner with the region in its progress,” he added. URC is putting up ethanol and power plants using by products of sugar milling. In January, URC secured shareholders’ approval to enter the power generation business for the first time through a $60-million power plant in its sugar mill that will start commercial operations in 2014. Outside Read More …