Feb 262014
 

SCE Reminds Customers to Stay Away From Downed Power Lines

ROSEMEAD, Calif., Feb. 25, 2014 — With heavy rains forecast through the weekend in most of the Southland, Southern California Edison (SCE) reminds its customers that outages may occur and to never approach or touch downed power lines.

SCE will take steps to position additional personnel, which includes restoration and repair crews. Additional call center representatives will handle customer inquiries through the weekend during the predicted rainstorm conditions.

The National Weather Service predicts two separate storm fronts moving through Southern California in the next few days. The first storm is expected to remain north of Southern California, but scattered showers are still expected to reach the Los Angeles basin as soon as late Wednesday night.

The second storm system is anticipated to be much stronger and is expected to move directly over Southern California late Friday afternoon, with showers lasting through Saturday and possibly Sunday.

If you see a downed power line or dangling wire — even if it appears not to be live — don’t touch or approach it or anything that is in contact with it and call 911 immediately.

Customers may report outages at 1-800- 611-1911, online or through the SCE Outages app.

SCE will provide the latest information about outages at its website and on Facebook and Twitter.

Customer safety is a top priority for SCE. Here are important tips to keep in mind:

· Watch for traffic signals that may be out. Approach those intersections as four-way stops.
· Make sure you have a battery-operated radio and flashlights. Check the batteries to make sure they are fresh. Use flashlights for lighting during a power outage; do not use candles because they may pose a significant fire hazard.
· Do not use any equipment inside that is designed for outdoor heating or cooking. Such equipment can emit carbon monoxide and other toxic gases.
· If you use a generator, place it outdoors and plug individual appliances directly into it, using a heavy-duty extension cord. Connecting generators directly to household circuits creates “backfeed,” which is dangerous to repair crews.
· Leave the doors of your refrigerator and freezer closed to keep food as fresh as possible. Place blocks of ice inside to help keep food cold. Check food carefully for signs of spoilage.
· Check on your neighbors to make sure everyone is safe.

A video and fact sheet about power-line safety is available at: www.SCE.com/staysafe. The information is also available in Spanish.

About Southern California Edison
An Edison International (NYSE:EIX) company, Southern California Edison is one of the nation’s largest electric utilities, serving a population of nearly 14 million via 4.9 million customer accounts in a 50,000-square-mile service area within Central, Coastal and Southern California.

Sep 172013
 
SCE Recommends Solutions to Help With High Summer Bills

(Southern California Edison Logo) ROSEMEAD, Calif., Sept. 10, 2013 — Southern California Edison (SCE) reached a new year-to-date peak power demand of 22,534 megawatts (enough to power about 14 million average Southern California homes at a point in time) last week. With the high heat expected to continue sporadically over the next few weeks, SCE is offering customers solutions to combat high electric bills. “We’re well aware of the higher-than-normal bills our customers may face after an especially hot month, when they’ve been using their air conditioning more than usual,” said Seth Kiner, SCE’s vice president of customer programs. “We want people to know that there are tools and incentives that can help them keep track of their energy spending, as well as payment solutions for those that may need assistance.” For example, more than 333,000 SCE customers have signed up for the Budget Assistant tool, which alerts them when they approach their set monthly spending goal. The My Account feature on SCE.com can also help customers monitor their energy usage, view their current bill and projected next month’s bill. Save Power Days reward customers with up to $100 a year in bill credits for conserving energy from 2-6 p.m. SCE customers may also make payment arrangements and/or see if they qualify for financial assistance programs. More details are available at www.sce.com/highbillhelper. Customers who don’t have air conditioning or don’t want to use it can also escape to cool centers, which offer respite from the heat. A call to 211 can help locate nearby locations.  SCE recommends these easy ways to save: Set Read More …

Jun 282013
 

ROSEMEAD, Calif., June 17, 2013 — As Southern Californians prepare for summer, Southern California Edison (SCE) is asking customers to be especially conservation-minded to help keep the electric grid stable and reliable during hot weather when energy use spikes, particularly without the power generated from the San Onofre nuclear plant. Last summer, SCE customers saved 300 […]

May 212013
 

ROSEMEAD, Calif., – Southern California Edison (SCE) is advising Asian customers to be aware of a telephone scam is demanding immediate payment for allegedly past due electricity bills. Imposters have been calling SCE customers telling them they must make immediate payment on past due bills or have their electric service disconnected. The callers are also […]