Dec 032014

The Land Transportation Franchising and Regulatory Board (LTFRB) has a new hotline number for commuters who want to complain against public utility vehicles, GMA News’ 24 Oras reported on Wednesday.

The new hotline number, 459-2129, is the agency’s way to improve their service.

Commuters interviewed by GMA News claimed that the agency did not respond to their text messages or calls to the LTFRB hotline.

There are only five staff members of the LTFRB public assistance and complaints desk, including those who is tasked to answer the phone.

“Sabihin na natin kulang kami sa staff… Hindi lang siguro sa budget kasi sa government kapag magdadagdag ka ng isang plantilla position ihahain mo pa ito sa DBM (Department of Budget and Management), inaabot pa ng ilang taon bago maibalik kung napaboran o hindi,” LTFRB public assistance and compaints desk head Arnel del Rio said.

The agency has received 3,181 compaints so far this year, but 74 percent of complainants decided not too pursue the case as LTFRB requires complainants to file formal compalints in their office. —Kathryn Mae P. Tubadeza/NB, GMA News

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